TEXA Truck and Off highway Diagnostic Support Packages

 Diesel Laptops offers three different diagnostic support package levels for both TEXA Truck and Off Highway to best fit your needs. Each support package level for Truck and Off Highway is outlined below and are available for purchase on our website. If you have any questions on the packages outlined here, please contact us at 888-983-1975 option 1.

TEXA Truck Diagnostic Support Package

The TEXA Truck software package will never expire, but updates are only free for the first year. After the first year we offer several options for our customers, which are outlined below. It needs to be noted that when people first think “updates” they assume it means that updates are for newer equipment only. This is not true in the case of the TEXA. Previous updates have expanded the product line by adding coverages for ThermoKing, Ford Diesel F250-F550, Chevy Diesel, and Dodge diesel engines to just name a few. New features are also constantly being added such as the VIN decoder, technical information, and computer-less road trip feature.

Level 1 – Basic Support

Our Basic Support level will keep your software updated and gives you the ability to utilize our technical support staff for all of your basic needs. This package includes the following:

  • 12 Months of Updates for TEXA Truck Software
  • 12 Months of Updates for DTC Solutions
  • Basic support for connection & software related issues

TEXA Truck Level 1 (Basic) support package is $795 and available for purchase on our website.

Level 2 – Standard Support

Our Standard Support level will not only keep your software updated, but gives you the ability to call our technical support team for virtually any issue you might run into. This package includes the following:

  • 12 Months of Updates for TEXA Truck Software
  • 12 Months of Updates for DTC Solutions
  • Basic support for connection & software related issues
  • 12 Months of Updates for Knowledge Base/Service Manuals
  • Advanced diagnostic support for help with obtaining additional diagnostic troubleshooting, repair information, wiring diagrams, or whatever else you need to troubleshoot a truck properly
  • Advanced PC support which covers virus removal, Windows related issues, and other PC related problems
  • FREE Next Day Air shipping on replacement parts (Customer is responsible for cost of the parts)

TEXA Truck Level 2 (Standard) support package is $995 and available for purchase on our website.

Level 3 – Premium Support

Our Premium Support level is designed for the client that wants a complete “hands off” approach to the entire TEXA kit. This level is essentially what you received when you purchased your laptop, with the bonus of receiving a free replacement laptop every 3rd year. This package includes the following:

  • 12 Months of Updates for TEXA Truck Software
  • 12 Months of Updates for DTC Solutions
  • 12 Months of Updates for Labor Time Guide software
  • Basic support for connection & software related issues
  • 12 Months of Updates for Knowledge Base/Service Manuals
  • Advanced diagnostic support for help with obtaining additional diagnostic troubleshooting, repair information, wiring diagrams, or whatever else you need to troubleshoot a truck properly
  • Advanced PC support which covers virus removal, Windows related issues, and other PC related problems
  • FREE Next Day Air shipping on replacement parts (Customer is responsible for cost of the parts)
  • FREE Replacement Laptop every 3 years
  • 100% Warranty Coverage on your laptop and TXT hardware. This does not cover abuse/damage, only failure in workmanship or defects

TEXA Truck Level 3 (Premium) support package is $1,195 and available for purchase on our website.

TEXA OFF HIGHway Diagnostic Support Package

If you have purchased a kit from Diesel Laptops that is designed for off highway engine diagnostics only, there are three levels of support packages available to purchase after your first year. Keep in mind that your kit has a lifetime license, but you only receive updates, support, and warranty coverage for the first year. After the first year your tool will still function, but you are no longer eligible for updates, support, and warranty without renewing your TEXA Diagnostic Support at one of the levels offered below.

The following items would be eligible for these update packages:

  • TEXA-OHW-LAPTOP
  • TEXA-JOHNDEERE-LAPTOP (Discontinued and replaced by TEXA-JD-LAPTOP)
  • TEXA-JD-LAPTOP

Level 1 – Basic Support

Our Off-Highway Basic Support level will keep your software updated and gives you the ability to utilize our technical support staff for all of your basic needs. This package includes the following:

  • 12 Months of Updates for TEXA Off-Highway Software
  • 12 Months of Updates for DTC Solutions Off-Highway Edition
  • Basic support for connection & software related issues

TEXA Off-Highway Level 1 (Basic) support package is $350 and available for purchase on our website.

Level 2 – Standard Support

Our Off-Highway Standard Support level will not only keep your software updated, but gives you the ability to call our technical support team for virtually any issue you might run into. This package includes the following:

  • 12 Months of Updates for TEXA Off-Highway Software
  • 12 Months of Updates for DTC Solutions Off-Highway Edition
  • Basic support for connection & software related issues
  • 12 Months of Updates for Knowledge Base/Service Manuals
  • Advanced diagnostic support for help with obtaining additional diagnostic troubleshooting, repair information, wiring diagrams, or whatever else you need to troubleshoot a truck properly
  • Advanced PC support which covers virus removal, Windows related issues, and other PC related problems
  • FREE Next Day Air shipping on replacement parts (Customer is responsible for cost of the parts)

TEXA Off-Highway Level 2 (Standard) support package is $550 and available for purchase on our website.

Level 3 – Premium Support

Our Off-Highway Premium Support level is designed for the client that wants a complete “hands off” approach to the entire TEXA kit. This level is essentially what you received when you purchased your laptop, with the bonus of receiving a free replacement laptop every 3rd year. This package includes the following:

  • 12 Months of Updates for TEXA Off-Highway Software
  • 12 Months of Updates for DTC Solutions Off-Highway Edition
  • Basic support for connection & software related issues
  • 12 Months of Updates for Knowledge Base/Service Manuals
  • Advanced diagnostic support for help with obtaining additional diagnostic troubleshooting, repair information, wiring diagrams, or whatever else you need to troubleshoot a truck properly
  • Advanced PC support which covers virus removal, Windows related issues, and other PC related problems
  • FREE Next Day Air shipping on replacement parts (Customer is responsible for cost of the parts)
  • FREE Replacement Laptop every 3 years
  • 100% Warranty Coverage on your laptop and TXT hardware. This does not cover abuse/damage, only failure in workmanship or defects

TEXA Off-Highway Level 3 (Premium) support package is $750 and available for purchase on our website.