When it comes to purchasing your diagnostic tools, you have choices. You have a choice on which tool to purchase, and a choice on where to purchase from. Both decisions will greatly affect which tool you end up purchasing, along with how satisfied you are with your purchase. Not all resellers and manufacturers are equal, and Diesel Laptops is no different. Our company is focused on being the diagnostic expert in the diesel diagnostic tool industry, and we have also developed several products and services that are unmatched.
Complete kits that are ready to go
First and foremost, our kits are “complete” and ready to work for you upon arrival. Our Production Department makes sure that all software is installed, licensed, configured, and up to date. We also have test ECMs in our facility, so we verify that everything is working before it leaves our facility. Once our Product Department has completed your order, it is sent to our Quality Assurance Department. Each kit of ours passes a 30+ point inspection to ensure that the quality is the level that we promise our customers.
DTC Solutions – Repair information at your fingertips
Any tool can give you diagnostic codes, even small hand-held readers. The problem arises that most software will not also give you repair information for that code. DTC Solutions was our first solution to this problem. This easy to use program will allow you to search manufacturers and models by generic SAE codes (MID, PID, FMI, SPN, etc…) along with the actual flash codes. DTC Solutions will provide you with simple, easy to use information on where you need to look to fix your code. This program normally sells for $500 by itself. This product is a lifetime license and never expires.
Read more about DTC Solutions here.
Knowledge Base – A treasure trove of information
While DTC Solutions will give you the quick, simple information, Knowledge Base is our application that allows you to search through thousands of PDFs for detailed troubleshooting trees, specification values, wiring diagrams, and much more. This application allows end users to easily click through the menus to find exactly what they are looking for. This product is not available for purchase in any other way expect on one of our kits. This product is a lifetime license and never expires.
Diesel Defense – Protect your investment
We understand you just made a large, important purchase. We want to help protect that investment, which is why we include Diesel Defense with every single diagnostic laptop kit sold. This package will help GPS track your laptop in the event it is lost or stolen. It also allows us the ability to remotely lock it down and render it unusable, along with remotely wiping sensitive data should that be needed. This software package will also allow you to view usage data, which is useful for larger fleets that want to make sure tools are being utilized properly. This package is normally $100 per year.
Read more about Diesel Defense here.
USA Based Technical Support
Of all the extra features and services we offer, this is the most important one for both us and the customer. We pride ourselves on having a full staffed room of technical support experts at our company headquarters here in South Carolina. Our technical support staff is comprised of both computer experts and ex-diesel technicians. We not only understand the software side of the equation, but we can help your company with solutions to repair the truck or equipment you are working on. Our technical support is open extended hours (Until 9 pm EST on Monday through Friday), but also Saturday as well. We have representatives that can speak English, Spanish, and Portuguese. We offer remote assistance via phone, live chat, email, and many other options. You can learn more about our Support Team at support.diesellaptops.com.
30 Day Money Back Guarantee
Most of our kits we sell include a 30-day Money Back Guarantee. What this means, is that if you are unhappy with your purchase, you have 30-days to return the kit for a full refund. This guarantee covers our most popular kits such as ones made by TEXA or our Universal Kit. What is not included is software kits that include OEM software such as Cummins Insite, PTT, or various others. These programs have a 12-month license, and that licenses starts counting down the minute we install it. In those situations, we take them on case-by-case basis and work with you the best we can. Often, we can offer full trade-in value if the client wants to move to another product.
Red Carpet Treatment
With all our kits, we understand that no matter how hard we try, we do sell laptops and computer software at the end of the day. They are not infallible, and eventually something goes wrong. Windows crashes, hardware stops working, Bluetooth act up, or a million other things. As part of our commitment to customers, if a replacement part or laptop needs to be sent to you, we ship it via Next Day Air. We also include a free return label to get the failed item back. We know you use these tools every day, and that they are needed. Our commitment is to get you back up and running as quickly as possible.
Labor Time Guide Application
By popular demand, we have created our own heavy truck labor time guide. This easy-to-use application will allow you to look up standard customer pay labor times across all on-highway class 8 trucks. Besides included all commercial truck brands, it also covers diesel engines, transmissions, and ABS systems. Normally priced at $500, this is included at no charge with your kit. This product is a lifetime license and never expires.
Featured listing on FleetPal.io
Besides selling you a great diagnostic tool, we want to take it even one step further and help you grow your business. We have partnered with FleetPal.io to give you a free 12-months of Featured Listings. FleetPal.io is an industry leading truck, trailer, and off highway equipment breakdown directory. Featured vendors receive top search result rankings, more noticeable maps search results, push marketing to clients in your area, and a LOT more. This is normally a $199/year cost, but you receive it free your first year only from Diesel Laptops.
AllScan is a free tool exclusively for our customers who have purchased any TEXA kit from Diesel Laptops. This software allows you to retrieve previous trip reports, save new trip reports, enhance data information, and analyze your vehicle for performance indicators. AllScan puts this information into an easy to read format that allows users to add a company logo and save it to a PDF.
Read more about AllScan here.
No tool is complete without training. At Diesel Laptops we offer you training in a variety of formats. Your laptop will come with a set of training videos on the desktop, and we offer a full line of training on our YouTube channel. We also offer weekly live training classes over the Internet, one-on-one training, live on-site training (for larger clients), and live in-classroom classes at our corporate headquarter in Gilbert, SC.
NEW – Classroom Training
Diesel Laptops has a brand new Diesel Technician Training Program. Each class will be held at Diesel Laptops’ new training facility in Gilbert, SC. Every company purchasing a TEXA Diagnostic Kit will receive a Lifetime Voucher for one FREE training class of their choosing. For more information and to see the training schedule, visit training.diesellaptops.com.
Mobile and Web Applications
We want to make your job in the shop as easy as possible, so we have also developed other ways for your access information. Your purchase also includes the following:
- 12-months access to TruckFaultCodes.com – This is our website based solution for repair information. It is a combination of DTC Solutions and Knowledge Base, providing both quick repair information and detailed PDFs. Normally this is $199 per year, but you receive it free for 12-months.
- TruckFaultCodes iOS and Android App – Instead of accessing repair information through a desktop application or website, we have moved it to an actual app for both the iOS and Android. You can learn more about this on our blog post, and they are 100% free for you to use!
Diesel Laptops has over 50 employees dedicated to improving the products you see here, and many more that we haven’t released yet. Your decision to work with Diesel Laptops will help us continue to build and support diagnostic products to a level that has not been seen before in the industry. We appreciate the business of all our customers, both large and small.