TEXA Off Highway Diagnostic Support Package

If you have purchased a kit from Diesel Laptops that is designed for off highway engine diagnostics only, there is a variety of support packages available to purchase after year one. Keep in mind that your kit has a lifetime license, which means you receive updates, support, and warranty coverage for the first year only. After the first year your tool will still function, but you are no longer eligible for updates, support, and warranty.

The following items would be eligible for these update packages:

  • TEXA-OHW-LAPTOP
  • TEXA-JOHNDEERE-LAPTOP (Discontinued and replaced by TEXA-JD-LAPTOP)
  • TEXA-JD-LAPTOP

If you have any questions on the packages outlined here, please contact us at 888-983-1975.

Level 1 – Basic

This package includes the following:

  • 12 Months of Updates for TEXA Off Highway Software
  • 12 Months of Updates for DTC Solutions Off Highway Edition
  • Basic support for connect & software related issues

TEXA Off Highway Level 1 (Basic) support package is $350 and available for purchase on our website.

Level 2 – Standard Support

This level gives you everything in level 1, plus the ability to utilize our technical support department for troubleshooting and diagnostic needs.

  • 12 Months of Updates for TEXA Off Highway Software
  • 12 Months of Updates for DTC Solutions Off Highway Edition
  • Basic support for connect & software related issues
  • Advanced diagnostic support for help with obtaining additional diagnostic troubleshooting, repair information, wiring diagrams, or whatever else you need to troubleshoot a truck properly
  • Advanced PC support which covers virus removal, Windows related issues, and other PC related problems
  • FREE Next Day Air shipping on replacement parts (Customer is responsible for cost of the parts)

TEXA Off Highway Level 2 (Standard) support package is $995 and available for purchase on our website.

Level 3 – Premiere Support

This level is essentially what you received when you purchased your laptop, with the bonus of receiving our Diesel Defense coverage and a free replacement laptop every 3rd year.

  • 12 Months of Updates for TEXA Off Highway Software
  • 12 Months of Updates for DTC Solutions Off Highway Edition
  • Basic support for connect & software related issues
  • Advanced diagnostic support for help with obtaining additional diagnostic troubleshooting, repair information, wiring diagrams, or whatever else you need to troubleshoot a truck properly
  • Advanced PC support which covers virus removal, Windows related issues, and other PC related problems
  • FREE Next Day Air shipping on replacement parts (Customer is responsible for cost of the parts).

TEXA Off Highway Level 3 (Premiere) support package is $1,195 and available for purchase on our website.

TEXA Truck Hourly Support

We understand that customer don’t want to purchase an support package, so we have an option for that too. At a current rate of $80 per hour our Technical Support staff is available to help you with any issue. You must purchase 1 hour at a time, and we do our billing in 30 minute increments. Also note, that when you choose to not stay current on software it limits our ability to provide technical support. TEXA doesn’t allow us to submit case files unless customers are on the most current version of software, and it is possible that an update may fix your issues.

TEXA Truck Hourly support package is available for purchase on our website.